One of the unique strengths of Drupal is allowing nontechnical folks take control over the content of their web site. Although non-developers can be very self-sufficient, Monarch has helped many organizations more quickly come up to speed and become self-sufficient in managing the content of their web site.
Monarch has done on-site and remote training for people who have little exposure to technology and for more experienced people who merely need to know how to accomplish very specific tasks.
After our training, our support does not end. We have a relationship with our customers and they call upon us to remind them of something they forgot or to ask us to handle more complex issues.